Support FAQ

One or more items are missing from my order. What can I do?

Below please find enlisted some of the most common reasons:

. The order was split: check if your order has been split on the my order page of your account;

You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
. We made a mistake: on rare occasions, an item may not have been placed in the right package;
The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us

My products have stopped working. What can I do?

If one or more of your products have stopped working within their warranty period, we will be glad to assist you, Several types of products have a specific warranty period. If you have any questions, please do not hesitate to contact us

The warranty period has already expired, we can still repair or send you some spare parts of these products.

My product arrived faulty/damaged/different. What can I do?

You will be covered by the our 7 days guarantee You can take some photos or a short video showing the content of the package you received and send them to us. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.

I can not use this product, the instructions are not clear. How can I receive assistance?

If you require any further information or assistance on how to use one of our products, please do not hesitate to contact us at anytime

I received the wrong AC adapter for my country. What can I do?

We usually send our customers an adapter suitable for their delivery countries. If you did not receive it or it is not correct, please contact us and inform us of your order number. We will then send you the adapter which can be used in your country.

How long will it take to receive my refund?

You can still request a refund to be sent back into the original payment method used .

The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.

If the payment method you used to pay for your order cannot be directly refunded,  we suggest you refund to your bitcoin account. Bitcoin refund is fast and has no additional fees. If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.

Can I receive spare parts?

Please do not hesitate to contact us and we will check what spare parts we can send you